Blog
Using diagrams to help AI agents find wasted work
I had an agent draw Casamo's report workflow, then used the drawings to decide where to look for wasted work in the code.
Where Net Promoter Score Came From
Have you ever wondered about the origin of the term Net Promoter Score (NPS)? I did, so I decided to do some research.
What Is Business Process Management? A SaaS Onboarding Example
Follow a SaaS onboarding example through the six BPM lifecycle phases, from identifying delays to testing a better process.
What Are You Really Installing When You Install a Skill?
Agent skills bundle practical capabilities with assumptions about good work. The doctrine behind a skill should be visible before installation.
Spreadsheet vs. Database: When a Growing Business Needs an Internal Tool
Choose whether to keep your spreadsheet, add controls, use a CRM, inventory system, or work-management platform, or build custom software.
Business Process Mapping Examples: One Service Workflow Before and After
See one complete business process mapping example for a service company, from scattered requests and spreadsheet handoffs to one shared job record.
Reliable AI Workflows Are Learned Through Failure
A reliable AI workflow becomes clearer when a failed run reveals which decision, approval, or stop condition came too late.
Stop Reviewing AI Code. Give It Tools to Verify Its Own Work.
The shift from reviewing AI-generated code to giving AI agents the feedback loops they need to catch their own mistakes.
Browser Automation for AI Agents: ChatGPT Chrome vs Playwriter vs Agent-Browser
Compare the ChatGPT Chrome Extension, Playwriter, and Vercel agent-browser for signed-in browser work, scripts, and AI-assisted tasks.